This is a follow-on to tướng the question "How can I add an tin nhắn alias to tướng a domain name alias in Google Apps?"

A primary domain name has been successfully set-up with Google Apps (not G Suite) e.g. domain1.com

A secondary domain name alias to tướng the primary domain name has also been setup. It has been verified e.g. domain2.com.

Although I successfully receive an tin nhắn that is sent to tướng [email protected], the error message "A delivery loop was detected which causes this tin nhắn to tướng be undeliverable" is received when an tin nhắn is sent to tướng [email protected].

It has been 24 hours since the domain name alias was added.

Is there any additional step that must be completed?

asked Jun 23, 2019 at 18:02

2

This has wasted a good couple of hours of my day today.

Log in to tướng your Admin trương mục at admin.google.com

Users / Problem User / User Information / Thư điện tử Routing

In RED it says End-user routing has been discontinued. You can manage destinations using recipient mapping. You can also create an address list used to tướng prevent routing rules from applying to tướng specific users.

It offers a button to tướng clear End-user routing. I have no idea where this over user routing came from because the trương mục had never been used before today!

Clearing "end-user routing" made the loop go away.

serenesat

10k30 gold badges33 silver badges50 bronze badges

answered Sep 16, 2019 at 5:04

2

I had the same issue. My solution was as follows:

  • Log in to tướng your Admin trương mục at admin.google.com
  • Go to: Users / Problem User / User Information / Alternative tin nhắn addresses (email alias)
  • Add aliases with the secondary domain name. Eg. [email protected], etc.

Emails to tướng the secondary aliases should then arrive in your primary domain name inbox.

answered Sep trăng tròn, 2022 at 22:41

I had this issue as well, but with Google Domains forwarding. It turns out that clicking the big red button "Restore Google Workspace Records" on the Domains/Email page (which I did) adds DNS rules that interfere with Domains forwarding rules.

To remove Google Workspace DNS rules:

  • Visit https://domains.google.com/registrar/mydomain/dns (replace "mydomain" with your domain)
  • Scroll down and click Google Workspace to tướng select the relevant DNS rules
  • Click "Delete" next to tướng "Manage"

To re-insert the Google Domains tin nhắn forwarding records:

  • click Thư điện tử on the left side
  • from the yellow banner, click Enable tin nhắn forwarding only

These changes can take minutes and up to tướng 24-48 hrs to tướng fully propagate.

answered Dec 26, 2022 at 20:23