not authorized to relay messages through the Office 365 email servers - Microsoft Q&A

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2022-10-12T18:50:38.13+00:00

We have a 3rd buổi tiệc ngọt tiện ích that needs đồ sộ send an tin nhắn using smtp but we get the error "not authorized đồ sộ relay messages through the Office 365 tin nhắn servers" with Status code: 550 5.7.64

This sort of points us đồ sộ look at connectors, there is already one in the but we are un able đồ sộ edit and there is no option đồ sộ create new connectors !!.

if we try and edit the current one it says "you tự not have permission đồ sộ edit this information" . I have a full admin trương mục with access đồ sộ everything, also our 365 license providers who are also admins get the same problem.

  1. 2022-10-27T09:57:50.913+00:00

    Hi @Paul Wells ,

    To fix this issue i had đồ sộ tự the following

    Great đồ sộ know that you've already thought of a solution and really appreciate it for your sharing!
    By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according đồ sộ the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:
    [not authorized đồ sộ relay messages through the Office 365 tin nhắn servers]
    Issue Symptom:
    We have a 3rd buổi tiệc ngọt tiện ích that needs đồ sộ send an tin nhắn using smtp but we get the error "not authorized đồ sộ relay messages through the Office 365 tin nhắn servers" with Status code: 550 5.7.64
    This sort of points us đồ sộ look at connectors, there is already one in the but we are un able đồ sộ edit and there is no option đồ sộ create new connectors !!.
    if we try and edit the current one it says "you tự not have permission đồ sộ edit this information" . I have a full admin trương mục with access đồ sộ everything, also our 365 license providers who are also admins get the same problem.

    The Cause:
    The administrator trương mục loss "Remote and Accepted Domains" role đồ sộ has no permissions
    The loss of "Remote and Accepted Domains" role for the administrator trương mục leaves the administrator trương mục without permissions đồ sộ create connectors.
    Then lập cập this

    New-ManagementRoleAssignment -Role "Remote and Accepted Domains" -SecurityGroup "Organization Management"  
    

    You could click the "Accept Answer" button for this summary đồ sộ close this thread, and this can make it easier for other community member's đồ sộ see the useful information when reading this thread. Thanks!

9 additional answers

  1. 2022-10-13T06:47:00.437+00:00

    Hi @Paul Wells ,
    I checked the connector in my environment, and it doesn't seem đồ sộ have modified the UI layout.
    249870-2022-10-13.png
    Did you try creating the connector using PowerShell?
    Please refer đồ sộ the following command đồ sộ create the connector đồ sộ see if it works:

    New-InboundConnector -Name "SMTP Relay POSH" -ConnectorType 'OnPremises' -SenderDomains * -SenderIPAddresses 10.11.12.13 -RestrictDomainsToIPAddresses $true  
    

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  2. 2022-10-13T06:57:47.083+00:00

    Hi, yes we have also tried various things in powershell and that hasn't worked either.

    249982-capture.png

  3. 2022-10-13T07:41:26.33+00:00

    yes we created a new test trương mục with full admin roles and that was still the same.

  4. 2022-10-13T09:02:46.727+00:00

    Hi @Paul Wells ,

    We have tried all basic troubleshooting that we can tự. In my opinion, this issue may be caused by the tenant backend. I would suggest that you need open a ticket đồ sộ resolve it.
    Thank you for your patient reply and understanding!
    The following is how đồ sộ tương tác M365 tư vấn in the admin portal:
    250061-2022-10-13-2.png


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation đồ sộ enable e-mail notifications if you want đồ sộ receive the related tin nhắn notification for this thread.

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