Unable to contact server. Master or Local Agent could be down.

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Hi Everyone, I hope that you be fine.

I continuing for this theme, after đồ sộ did a large investigation and reviewed both Servers Publisher/Suscriber, I found this scene:

Cisco Unified CM IM and Presence Administration PUBLISHER

To try ingress on trang web services and executed from of the "Serviceability" -> "Tools" -> "Control Center - Network Services" -> and select the itself server (the same IP server PUB) the system show this message error:

GilbertoNio_0-1664207014966.png

If you try gọi the suscriber server, show this error

CLI from Publisher Server

admin:utils dbreplication status

Replication status kiểm tra is now running in background.

Use command 'utils dbreplication runtimestate' đồ sộ kiểm tra its progress

The final output will be in tệp tin cm/trace/dbl/sdi/ReplicationStatus.2022_09_26_08_02_34.out

Please use "file view activelog cm/trace/dbl/sdi/ReplicationStatus.2022_09_26_08_02_34.out " command đồ sộ see the output

admin:utils dbreplication runtimestate

Server Time: Mon Sep 26 08:07:22 VET 2022

Cluster Replication State: Replication status command started at: 2022-09-26-08-03

Traceback (most recent gọi last):

  File "/usr/local/cm/bin/DbReplRTstate.py", line 1225, in

    (cTables,nerr,lastTab) = getCheckProg(cfile)

  File "/usr/local/cm/bin/DbReplRTstate.py", line 825, in getCheckProg

    return ntab, int(nmis),curT[0]

IndexError: string index out of range

Cisco Unified CM IM and Presence Administration SUSCRIBER

When you try ingress đồ sộ trang web services on Suscriber server, the error is "Database communication error"

GilbertoNio_1-1664207069955.png

CLI from Suscriber Server

admin:utils dbreplication status

Database is down; please restart the database before reattempting a status check

Use this command đồ sộ see the output - tệp tin view activelog cm/trace/dbl/sdi/ReplicationStatus.2022_09_26_08_13_13.out

admin:utils dbreplication runtimestate

Cisco Database Layer Monitor is not running

Cisco DB is not running

I try ti restart the DB service.

admin:utils service restart A Cisco DB

 Don't press Ctrl-c while the service is getting RESTARTED.If Service has not Restarted Properly, execute the same Command Again

Service Manager is running

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

This output don't finished, I press Control+C đồ sộ stopped.

I hope that you can help bầm with this incident.

Any other commands or action đồ sộ resolved the database errors?

Is possible đồ sộ vì thế the formating of the both virtual servers (PUB/SUSC) only this module "Cisco Unified IM and Presence Serviceability" without affecting đồ sộ CUCM operations? Formating this servers, loading the IOS, is possible đồ sộ vì thế this?

I wait đồ sộ your feedback?

Thanks a lot.